DRIVER SERVICES BRANCH MANAGER 1 - 02232023-43522
3.
6 Full-time 4 hours ago Full Job Description Job Information State of Tennessee Job Information Opening Date/Time Thur 02/23/2023 12:
00AM Central Time Closing Date/Time Wed 03/01/2023 11:
59PM Central Time Salary (Monthly) $3,542.
00 Salary (Annually) $42,504.
00 Job Type Full-Time City, State Location Oak Ridge, TN Department Safety and Homeland Security LOCATION OF (1) POSITION(S) TO BE FILLED:
DEPARTMENT OF SAFETY & HOMELAND SECURITY, DRIVER LICENSE ISSUANCE DIVISION, ANDERSON COUNTY For more information, visit the link below:
https:
//www.
tn.
gov/content/dam/tn/safety/documents/Notice_to_Applicants_6_2022.
pdf Minimum Qualifications Education and
Experience:
Education equivalent to graduation from a standard high school and experience equivalent to two years of customer service work.
OR Substitution of Education for
Experience:
Additional coursework at an accredited college or university may be substituted for one year of the required experience.
Other Requirements Necessary Special
Qualifications:
Applicants for this class must:
Complete a background clearance application which includes releasing all records involving any criminal history; Submit a fingerprint sample in a manner prescribed by the TBI; Agree to a fingerprint-based, name-based criminal history records check; Never have been convicted or found not guilty by reason of insanity in a civilian or military jurisdiction of any Permanent disqualifying criminal offense listed in section 1572.
103(a) of the Code of Federal Regulations (CFR) - Title 49 (disqualifying offenses); Never have been convicted or found not guilty by reason of insanity in a civilian or military jurisdiction within the 7 years preceding the date of application of any Interim disqualifying criminal offense listed in section 1572.
103(b) of the Code of Federal Regulations (CFR) - Title 49 (disqualifying offenses); Not have been released from incarceration within the 5 years preceding the date of application for any Interim disqualifying criminal offense listed in section 1572.
103(b) of the Code of Federal Regulations (CFR) - Title 49 (disqualifying offenses); Not be under want or warrant for a felony listed in section 1572.
103(a) or section 1572.
103(b) of the Code of Federal Regulations (CFR) - Title 49 (disqualifying offenses); Pass a pre-employment physical examination following an offer of employment; Possess a valid motor vehicle operator's license or be able to obtain one prior to appointment.
Examination Method:
Education and Experience, 100%, for Preferred Service positions.
Job Overview
Summary:
Under general supervision, is responsible for driver's license examination work of considerable difficulty and supervisory work of average difficulty; and performs related work as required.
Distinguishing Features:
An employee in this class supervises and may participate in administering vision, written, pre-trip, and skills tests to driver's license applicants at a small to moderate size branch station that issues non-commercial licenses or the smallest of branch stations that issue both commercial and non-commercial licenses.
Work involves supervising Driver's License Examiners at a branch office and includes the determination of applicant qualifications to receive a driver's license, the collection and processing of fees, and the issuance of temporary licenses.
This class differs from Driver's License Examiner and Commercial Driver's License Examiner in that incumbents of the latter perform driver's license examination duties at the entry/working level.
This class differs from Driver Services Branch Manager 2 in that an incumbent of the latter supervises and may participate in driver's license examining duties at a large branch station that issues non-commercial driver's licenses or a moderate to large size branch station that issues both commercial and non-commercial driver's licenses.
Work Activities Guiding, Directing and Motivating Subordinates:
Discusses job performance problems with employees to identify causes, issues and to work on resolving problems.
Evaluates employees' job performance and conformance to regulations and recommend appropriate personnel action.
Trains or instructs employees in job duties or company policies or arrange for training to be provided.
Trains departmental employees on mandated training.
Provides employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
Interprets and communicates work procedures and company policies to staff.
Performing For or Working Directly with the Public:
Supervises and participates in administering tests to determine applicant knowledge of motor vehicle driving laws, regulations, and signs, and their ability to operate a non-commercial motor vehicle safely and obey pertinent signs and regulations.
Supervises and may participate in the administration of vision, written, and road tests to individuals applying for various commercial and non-commercial licenses to operate various motor vehicles.
Supervises and participates in the verification of applicants' ability to see pertinent traffic signs and other motor vehicles while driving.
Informs customers by mail or telephone of additional steps they need to take to obtain licenses.
Instructs customers in the completion of driver's license application forms or other forms, such as voter registration cards or organ donor forms.
Performing Administrative Activities:
Detects discrepancies on records or reports, determine cause and appropriate action necessary.
Researches, compiles, prepares and submits reports, manuals, correspondence, or other information required by management or governmental agencies.
Prepares bank deposits and takes deposits to banks.
Supervises and may participate in the interviewing of applicants to obtain necessary information for processing driver's license applications.
Evaluates information on applications received to verify completeness and accuracy to determine whether applicants are qualified to obtain desired licenses.
Maintains records pertaining to inventory, personnel, orders, supplies, or machine maintenance.
Monitors inventory levels and requisition or purchase supplies as needed.
Conducts or attends staff meetings.
Approves travel expense accounts, prepare travel vouchers, approve invoices, enter and approve time and labor.
Recommends purchase or repair of furnishings or equipment.
Arrange for necessary maintenance or repair work of office equipment and building facility.
Supervises and participates in the grading of tests to determine if applicant qualifies for desired license.
Supervises and may participate in the operation of vision testing machines, comprehensive testing machines, cash registers, calculators, typewriters, remote job entry terminals, and other office equipment.
Operates a motor vehicle in the performance of assigned duties; may travel to outlying driver's license issuance sub-stations in less populated areas of the state to perform driver's license issuance duties.
Performs routine data entry or other office support activities, including creating, sorting, photocopying, distributing, or filing documents.
Making Decisions and Solving Problems:
Resolves customer complaints or answer customers' questions regarding policies and procedures.
Checks to ensure that appropriate changes were made to resolve customers' problems.
Obtains and examine all relevant information to assess validity of complaints and to determine possible causes, and determine resolution.
Keeps records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Coordination of Work and Activities of Others:
Supervises the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
Coordinates activities with other supervisory personnel or with other work units or departments.
Prepares work schedules and duty assignments for office or modify work procedures or processes as necessary.
Staffing Organizational Units:
Makes recommendations on employment, retention, promotion, dismissal and other personnel actions.
Assigns, trains, supervises and evaluates a small to moderate size subordinate driver's license examining staff.
Communicating with Supervisors, Peers or Subordinates:
Make recommendations to management concerning such issues as staffing decisions or procedural changes.
Consults with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules.
Communicating with Persons Outside Organization:
Advises the public of financial responsibility and driver's license laws, the Driver Improvement Point System, procedures for reinstatement of driving and registration privileges, types of licenses required and examination schedules.
Answers questions or provides advice to the public regarding licensing policies, procedures, or regulations.
Establishing and Maintaining Interpersonal Relationships:
Maintains a variety of personal contacts with applicants, associates, subordinates, and members of the public, by telephone, correspondence, and personal visit, in explaining and interpreting pertinent motor vehicle operation laws and regulations and explaining the requirements for receiving a variety of licenses.
Competencies (KSA'S) Competencies:
Customer Focus Time Management Decision Quality Problem Solving Ethics and Values Conflict Management Informing Written Communications Drive for Results Listening Knowledge:
Knowledge of Administration and Management Knowledge of Clerical Knowledge of Customer and Personal Service Knowledge of Mathematics Knowledge of Personnel and Human Resources Skills:
Active Learning Skills Active Listening Skills Complex Problem Solving Skills Coordination Skills Critical Thinking Skills Instructing Skills Judgment and Decision Making Skills Learning Strategies Skills Management of Material Resources Skills Management of Personnel Resources Skills Mathematics Skills Monitoring Skills Negotiation Skills Persuasion Skills Reading Comprehension Skills Service Orientation Skills Social Perceptiveness Skills Speaking Skills Time Management Skills Troubleshooting Skills Writing Skills Abilities:
Deductive Reasoning Ability Memorization Ability Number Facility Ability Oral Comprehension Ability Oral Expression Ability Problem Sensitivity Ability Selective Attention Ability Speech Clarity Ability Deductive Reasoning Ability Time Sharing Ability Written Comprehension Ability Written Expression Ability Tools and Equipment Used Computerized Cashiering System Fax Machine Telephone Computers Printers, Scanners and Copiers Motor Vehicles Cameras TN Driver Standards State of Tennessee positions that may involve driving responsibilities require candidates to meet the following minimum driver
Qualifications:
A valid driver's license For the past five years, the candidate's driver record must not have record of the following violations:
driving under the influence (DUI), reckless driving, license suspension for moving violations, more than 4 moving violations.
Please include your Driver's License Information under the Licenses and Certifications section of your application.
Agencies may allow an exception based on other factors.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
6 Full-time 4 hours ago Full Job Description Job Information State of Tennessee Job Information Opening Date/Time Thur 02/23/2023 12:
00AM Central Time Closing Date/Time Wed 03/01/2023 11:
59PM Central Time Salary (Monthly) $3,542.
00 Salary (Annually) $42,504.
00 Job Type Full-Time City, State Location Oak Ridge, TN Department Safety and Homeland Security LOCATION OF (1) POSITION(S) TO BE FILLED:
DEPARTMENT OF SAFETY & HOMELAND SECURITY, DRIVER LICENSE ISSUANCE DIVISION, ANDERSON COUNTY For more information, visit the link below:
https:
//www.
tn.
gov/content/dam/tn/safety/documents/Notice_to_Applicants_6_2022.
pdf Minimum Qualifications Education and
Experience:
Education equivalent to graduation from a standard high school and experience equivalent to two years of customer service work.
OR Substitution of Education for
Experience:
Additional coursework at an accredited college or university may be substituted for one year of the required experience.
Other Requirements Necessary Special
Qualifications:
Applicants for this class must:
Complete a background clearance application which includes releasing all records involving any criminal history; Submit a fingerprint sample in a manner prescribed by the TBI; Agree to a fingerprint-based, name-based criminal history records check; Never have been convicted or found not guilty by reason of insanity in a civilian or military jurisdiction of any Permanent disqualifying criminal offense listed in section 1572.
103(a) of the Code of Federal Regulations (CFR) - Title 49 (disqualifying offenses); Never have been convicted or found not guilty by reason of insanity in a civilian or military jurisdiction within the 7 years preceding the date of application of any Interim disqualifying criminal offense listed in section 1572.
103(b) of the Code of Federal Regulations (CFR) - Title 49 (disqualifying offenses); Not have been released from incarceration within the 5 years preceding the date of application for any Interim disqualifying criminal offense listed in section 1572.
103(b) of the Code of Federal Regulations (CFR) - Title 49 (disqualifying offenses); Not be under want or warrant for a felony listed in section 1572.
103(a) or section 1572.
103(b) of the Code of Federal Regulations (CFR) - Title 49 (disqualifying offenses); Pass a pre-employment physical examination following an offer of employment; Possess a valid motor vehicle operator's license or be able to obtain one prior to appointment.
Examination Method:
Education and Experience, 100%, for Preferred Service positions.
Job Overview
Summary:
Under general supervision, is responsible for driver's license examination work of considerable difficulty and supervisory work of average difficulty; and performs related work as required.
Distinguishing Features:
An employee in this class supervises and may participate in administering vision, written, pre-trip, and skills tests to driver's license applicants at a small to moderate size branch station that issues non-commercial licenses or the smallest of branch stations that issue both commercial and non-commercial licenses.
Work involves supervising Driver's License Examiners at a branch office and includes the determination of applicant qualifications to receive a driver's license, the collection and processing of fees, and the issuance of temporary licenses.
This class differs from Driver's License Examiner and Commercial Driver's License Examiner in that incumbents of the latter perform driver's license examination duties at the entry/working level.
This class differs from Driver Services Branch Manager 2 in that an incumbent of the latter supervises and may participate in driver's license examining duties at a large branch station that issues non-commercial driver's licenses or a moderate to large size branch station that issues both commercial and non-commercial driver's licenses.
Work Activities Guiding, Directing and Motivating Subordinates:
Discusses job performance problems with employees to identify causes, issues and to work on resolving problems.
Evaluates employees' job performance and conformance to regulations and recommend appropriate personnel action.
Trains or instructs employees in job duties or company policies or arrange for training to be provided.
Trains departmental employees on mandated training.
Provides employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
Interprets and communicates work procedures and company policies to staff.
Performing For or Working Directly with the Public:
Supervises and participates in administering tests to determine applicant knowledge of motor vehicle driving laws, regulations, and signs, and their ability to operate a non-commercial motor vehicle safely and obey pertinent signs and regulations.
Supervises and may participate in the administration of vision, written, and road tests to individuals applying for various commercial and non-commercial licenses to operate various motor vehicles.
Supervises and participates in the verification of applicants' ability to see pertinent traffic signs and other motor vehicles while driving.
Informs customers by mail or telephone of additional steps they need to take to obtain licenses.
Instructs customers in the completion of driver's license application forms or other forms, such as voter registration cards or organ donor forms.
Performing Administrative Activities:
Detects discrepancies on records or reports, determine cause and appropriate action necessary.
Researches, compiles, prepares and submits reports, manuals, correspondence, or other information required by management or governmental agencies.
Prepares bank deposits and takes deposits to banks.
Supervises and may participate in the interviewing of applicants to obtain necessary information for processing driver's license applications.
Evaluates information on applications received to verify completeness and accuracy to determine whether applicants are qualified to obtain desired licenses.
Maintains records pertaining to inventory, personnel, orders, supplies, or machine maintenance.
Monitors inventory levels and requisition or purchase supplies as needed.
Conducts or attends staff meetings.
Approves travel expense accounts, prepare travel vouchers, approve invoices, enter and approve time and labor.
Recommends purchase or repair of furnishings or equipment.
Arrange for necessary maintenance or repair work of office equipment and building facility.
Supervises and participates in the grading of tests to determine if applicant qualifies for desired license.
Supervises and may participate in the operation of vision testing machines, comprehensive testing machines, cash registers, calculators, typewriters, remote job entry terminals, and other office equipment.
Operates a motor vehicle in the performance of assigned duties; may travel to outlying driver's license issuance sub-stations in less populated areas of the state to perform driver's license issuance duties.
Performs routine data entry or other office support activities, including creating, sorting, photocopying, distributing, or filing documents.
Making Decisions and Solving Problems:
Resolves customer complaints or answer customers' questions regarding policies and procedures.
Checks to ensure that appropriate changes were made to resolve customers' problems.
Obtains and examine all relevant information to assess validity of complaints and to determine possible causes, and determine resolution.
Keeps records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Coordination of Work and Activities of Others:
Supervises the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
Coordinates activities with other supervisory personnel or with other work units or departments.
Prepares work schedules and duty assignments for office or modify work procedures or processes as necessary.
Staffing Organizational Units:
Makes recommendations on employment, retention, promotion, dismissal and other personnel actions.
Assigns, trains, supervises and evaluates a small to moderate size subordinate driver's license examining staff.
Communicating with Supervisors, Peers or Subordinates:
Make recommendations to management concerning such issues as staffing decisions or procedural changes.
Consults with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules.
Communicating with Persons Outside Organization:
Advises the public of financial responsibility and driver's license laws, the Driver Improvement Point System, procedures for reinstatement of driving and registration privileges, types of licenses required and examination schedules.
Answers questions or provides advice to the public regarding licensing policies, procedures, or regulations.
Establishing and Maintaining Interpersonal Relationships:
Maintains a variety of personal contacts with applicants, associates, subordinates, and members of the public, by telephone, correspondence, and personal visit, in explaining and interpreting pertinent motor vehicle operation laws and regulations and explaining the requirements for receiving a variety of licenses.
Competencies (KSA'S) Competencies:
Customer Focus Time Management Decision Quality Problem Solving Ethics and Values Conflict Management Informing Written Communications Drive for Results Listening Knowledge:
Knowledge of Administration and Management Knowledge of Clerical Knowledge of Customer and Personal Service Knowledge of Mathematics Knowledge of Personnel and Human Resources Skills:
Active Learning Skills Active Listening Skills Complex Problem Solving Skills Coordination Skills Critical Thinking Skills Instructing Skills Judgment and Decision Making Skills Learning Strategies Skills Management of Material Resources Skills Management of Personnel Resources Skills Mathematics Skills Monitoring Skills Negotiation Skills Persuasion Skills Reading Comprehension Skills Service Orientation Skills Social Perceptiveness Skills Speaking Skills Time Management Skills Troubleshooting Skills Writing Skills Abilities:
Deductive Reasoning Ability Memorization Ability Number Facility Ability Oral Comprehension Ability Oral Expression Ability Problem Sensitivity Ability Selective Attention Ability Speech Clarity Ability Deductive Reasoning Ability Time Sharing Ability Written Comprehension Ability Written Expression Ability Tools and Equipment Used Computerized Cashiering System Fax Machine Telephone Computers Printers, Scanners and Copiers Motor Vehicles Cameras TN Driver Standards State of Tennessee positions that may involve driving responsibilities require candidates to meet the following minimum driver
Qualifications:
A valid driver's license For the past five years, the candidate's driver record must not have record of the following violations:
driving under the influence (DUI), reckless driving, license suspension for moving violations, more than 4 moving violations.
Please include your Driver's License Information under the Licenses and Certifications section of your application.
Agencies may allow an exception based on other factors.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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