Appointment Call Center Clerk (TN) Job

Company Name:
Appointment Call Center Clerk (TN) (Job Number:402560)
SAIC has an opportunity for an Appointment Center Clerk for the Defense Health Agency's CONUS Nurse Advice Line.
The Nurse Advice Line Appointment Center will be the first line of telephone support for eligible beneficiaries within the Department of Defense and Coast Guard which will interact with both the end user and the remote nurses. The environment will be a 24x7x365 call center style operation located in both Oak Ridge, TN and Broomfield, CO.
The selected candidate will join the Nurse Advice Line team to receive in bound telephone requests for Nurse Advice Line
. The candidate will be responsible for following all applicable policies and procedures for verification, support, and service including transfer of the end user to the appropriate care resource, follow through with appointment services, and completing detailed documentation in a fast paced environment.
REQUIREMENTS: The successful candidate will be experienced in customer service and able to demonstrate professionalism and the capacity to handle difficult end user related issues. The candidate must also be able to master detailed training to successfully follow the policies and procedures for DHA, DHS, and HIPAA. Must be available to work any shift.
DESIRED SKILLS: Familiarity with a call center environment, background in medical appointment setting or other health care environment. Certification in ITIL Foundations, HDI Helpdesk Professional, or comparable certification or training is desired. Experience with Military Health Systems, including knowledge of HIPAA, PII, and IAVA regulations as they apply to DHA requirements is a big plus. Bi-lingual in Spanish.
REQUIRED EDUCATION AND CLEARANCE: High school diploma or equivalent. This position requires that all candidates have or able to obtain and maintain a DoD and DHS Position of Public Trust.
SAIC Overview:SAIC is a leading provider of technical, engineering and enterprise information technology services to the U.S. government. Our 13,000 employees deliver systems engineering and information technology offerings for large, complex government programs, as well as a broad range of higher-end, differentiated technology services. The company is headquartered in McLean, Va.. For more information, visit .
Job Posting: Mar 12, 2014, 11:23:26 AM
Primary Location: United States-TN-OAK RIDGE
Clearance Level Must Currently Possess: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Teleworking: No
Travel: None
Shift: Day Job
Schedule: Full-time
Req ID: T402560
Date: Wed, 12 03 2014 00:00:00 GMT
Country: US
State: TN
City: Oak Ridge
Postal Code: 37830
Locale: en_US

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