[Close] 

IT Service Desk Support Specialist (Temporary) Job

Company Name:
SAIC
IT Service Desk Support Specialist (Temporary) (Job Number:405540)
Description:
The SAIC Marathon Petroleum Company Service Desk, located in Oak Ridge, Tennessee, currently has multiple openings for the position of IT Service Desk Support Specialist I (Service Desk Agent). Our Service Desk is the single point of contact for all Information Technology issues and requests from MPC employees and contractors, and supports corporate users at every skill level and background via telephone, email, Web chat, and direct ticket submission.
Candidates must be flexible to work any 8-hour shift within our hours of operation, generally from 6:00 AM to 8:00 PM with reduced staffing on weekends and major holidays. This position has five-day, 40-hour work week. All employees begin under contractor status, with the possibility of becoming full regular SAIC employees over time. We are seeking candidates who live in or around the Oak Ridge area in East Tennessee. Teleworking capability is also required, to assure coverage in cases of inclement weather.
NOTE: THIS IS A TEMPORARY POSITION.
Qualifications:
REQUIRED EDUCATION
High school diploma or GED required, and at least one year call center or help desk experience or equivalent technical ability.
REQUIRED SKILLS: Comprehensive knowledge of personal computer use and solid understanding of basic IT concepts. Proficiency using and supporting common corporate software, including Microsoft Windows 7, Microsoft Office 2007 and later (Word, Excel, Outlook email, etc.), networking and remote access, and antivirus software. Ability to perform first-line troubleshooting for corporate end users, including answering how-to questions, providing system and network status, and supporting a wide variety of proprietary and off-the-shelf applications and computing platforms. Must be able to communicate moderately complex technical information, ideas, and results effectively in both oral and written form. Ability to handle majority of requests without additional assistance, following established procedures and using available knowledge base and help tools provided to follow issue through to a proper resolution. Excellent customer service and team skills. Ability to document work you do clearly and accurately in electronic ticketing system. Perform of additional routine duties as assigned. Teleworking capability required (must have home work space, high-speed Internet, and compatible Windows computer).
DESIRED SKILLS: Microsoft Active Directory and DFS experience, Microsoft Exchange Server-based email using Outlook, knowledge of help desk software and tools, mobile device support, VPN/remote connectivity support, technical writing, Visual Basic scripting, Web-based application support and development.
PREFERRED QUALIFICATIONS: In addition to the qualifications listed above, an Associates degree in IT-related field and 1-2 years of help desk experience supporting personal computer hardware and software is preferred
SAIC Overview:SAIC is a leading provider of technical, engineering and enterprise information technology services to the U.S. government. Our 13,000 employees deliver systems engineering and information technology offerings for large, complex government programs, as well as a broad range of higher-end, differentiated technology services. The company is headquartered in McLean, Va. For more information, visit .
EOE AA M/F/Vet/Disability
Job Posting: Aug 20, 2014, 5:13:53 AM
Primary Location: United States-TN-OAK RIDGE
Clearance Level Must Currently Possess: None
Clearance Level Must Be Able to Obtain: NACI
Potential for Teleworking: No
Travel: None
Shift: Day Job
Schedule: Full-time
Req ID: T405540
Date: Wed, 20 08 2014 00:00:00 GMT
Country: US
State: TN
City: Oak Ridge
Postal Code: 37830
Locale: en_US

Don't Be Fooled

The fraudster will send a check to the victim who has accepted a job. The check can be for multiple reasons such as signing bonus, supplies, etc. The victim will be instructed to deposit the check and use the money for any of these reasons and then instructed to send the remaining funds to the fraudster. The check will bounce and the victim is left responsible.