Technical Support - Applications Specialist

Company Name:
Position Description
AMETEK, Inc. ( ) is a leading global manufacturer of electronic instruments and electromechanical devices with annualized sales of more than $3.0 billion. AMETEK has approximately 12,000 colleagues working at more than 100 manufacturing facilities and more than 100 sales and service centers in the United States and around the world.
The Advanced Measurement Technology division of AMETEK, Inc. is a global business that designs and manufactures world-class radiation detectors and signal processing electronics through our ORTEC business unit as well as scientific instrumentation for electrochemical research professionals through our Solartron Analytical and Princeton Applied Research brands. The company was founded in 1960 and is based in Oak Ridge, Tennessee.
ORTEC is the world leader in high resolution radioactive materials identification and analysis. The business unit designs and manufactures detectors, signal processing electronics, software, and larger integrated systems for nuclear industry, academic research, and government requirements globally. ORTEC serves a wide and diverse customer set providing a wide breadth of application solutions including alpha and gamma spectroscopy, neutron detection, health physics, homeland security, nuclear safeguards, chemical weapons identification, and waste assay.
Provide field technical support for ORTEC products in all territories, including possible international territories, for both pre- and post-sale customer needs in the use of gamma and alpha spectroscopy equipment.
Essential Duties and Responsibilities:
Provide worldwide expert technical and applications support for ORTEC electronics, gamma, alpha, and in-situ spectroscopy software, and gamma, alpha, and in-situ detector systems in person at customer sites and over the telephone
Provide direct technical and applications support for service contracts and extended warranties which involve customer on-site support.
Provide on-site installation and training support for ORTEC products.
Identify new sales and service opportunities.
Assist in the development and preparation of product quotations to customers.
Write detailed technical responses to customer RFP and RFQ pointing out relevant features of ORTEC product offering versus the specification.
Author and review application notes
Assist in the development and presentation of product and applications training for customers as well as for ORTEC employees.
Provide input from customer interactions to relevant internal organizations such as R&D;, Quality Assurance, Manufacturing, and Marketing.
Maintain customer inquiry information in the tracking database.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Bachelor of Science Degree, Masters Degree preferred, Minimum 5 years experience in nuclear industry, preferably in a production counting laboratory.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write business correspondence and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or manipulate objects; and talk or hear. The employee is occasionally required to walk; and stoop, kneel, crouch, or crawl; and climb or balance. The employee must regularly lift and/or move up to 25 and occasionally lift and/or move up to 50 pounds. Vision abilities must allow for small electrical component identification.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to wet or humid conditions (non-weather), work in high, precarious places, fumes or airborne particles, toxic or caustic chemicals, outdoor weather conditions, extreme cold, extreme heat, and risk of electrical shock and vibration. The employee is frequently exposed to working near moving mechanical parts and risk of radiation. The noise level in the work environment is usually moderate.
Position Requirements
Travel is an essential requirement of this position and 50-70% of time will be travel related. Domestic USA travel will dominate, but the successful candidate must demonstrate the ability to obtain a passport as International travel will also be required.
EOE Minority/Female/Disability/Vet
We are an Equal Opportunity Employer and do not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class.
Job ID #: 5692
Location: US - Tennessee - Oak Ridge
Functional Area: Customer Support
Division: PIP - Advanced Measurement Technology
Position Type: Full-Time Regular
Education Required: Bachelors Degree
Experience Required: 5 - 7 Years
Relocation Provided: Yes
Hours of Work: 40+
Travel Percentage: 60
Shift: 1st

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