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Program Manager

Accurate C&S Services, Inc., an industry leader in drug and alcohol testing program management and great place to work, is actively recruiting an experienced Program Manager. The Program Manager position reports directly to the Operations Manager or President.
Company Description
Accurate C&S Services, Inc. mission is to provide our clients with cost-effective, accurate and high quality drug and alcohol testing services while adhering to governing regulations and "best practice" procedures for accountability and confidentiality. In addition, we also perform DNA paternity testing. Checkout our websites: www.accurateDRUGmgmt.com / www.accuratemgmt.com / www.accurateCSservices.com
We are proud to be entrusted to manage our client's drug and alcohol testing programs in strict compliance with the urinalysis testing procedures and breath alcohol testing procedure as set forth by 49 CFR Parts 40 drug and alcohol testing regulations, 10 CFR 707 and the Department of Health and Human Services (HHS) Mandatory Guidelines for Federal Workplace Drug Testing Programs. Accurate has a strong mentoring and employee development program in place, for new and existing employees, to ensure all employees meet and exceed their job functions/duties.
Job Description
We are seeking a full-time experienced Program Manager to manage urine drug specimen collections and alcohol testing services for our valued clients. You will be responsible for managing individuals and the program across 2 sites: Oak Ridge, TN and Amarillo, TX. Must demonstrate the ability to effectively prioritize and execute tasks in a high-pressure environment, including frequent shifting priorities, demands and timelines. We highly encourage nurses, allied health and business professionals with at least 3 years of experience to apply as the skills possessed by these professionals are easily transferrable to the requirements of this position.
Desired Skills & Experience include:
Program/Project Management
Ability to manage day-to-day operational aspects of a project, scope and people
Progression of job duties from direct service to leadership and management of projects.
Experience with drug and alcohol testing regulations and procedures a plus
Willingness to obtain drug and alcohol testing training to understand full operations and as a backup for specimen collections
Manage day-to-day client interaction and manages client expectations
Direct work in a program/project management capacity, including all aspects of process development and execution.
Develops relationships with client personnel that foster client ties
Communicates effectively with clients to identify needs and evaluate business solutions
Technically competent with various software programs particularly MS Office Suite
Ability to bring project to successful completion through political sensitivity
Strong writing and document review as company's policies and operating procedures may require revisions and/or development are necessary
Critical-thinking and ability to create systems and structures such as policies and procedures a strong plus
Strong written and oral communication skills
Strong interpersonal skills.
Adept at conducting research into project-related issues and products
Must be able to learn, understand, and apply new technologies
Customer service skills an asset
Assist with marketing and business development efforts
Strong familiarity with project management strategies and software
Personnel Management and Leadership
Demonstrated experience in personnel management
Must demonstrate an ability to handle conflict resolution
Holistic approach to Operations, Management, and Continual Improvement
Experience at working in a team-oriented, collaborative environment is essential
Ability to read communication styles of team members and contractors who come from a broad spectrum of disciplines to promote team cohesiveness
Persuasive, encouraging, and motivating
Ability to elicit cooperation from a wide variety of sources, including upper management, clients, and other departments
Ability to defuse tension among project team, should it arise
Ability to accept and follow Operations Manager/President's direction and advice
Must keep President informed on Federal government and other contractor issues, concerns and positive/negative acknowledgements
Reacts promptly and efficiently to changes in project's scope.
Flexible during times of change
Must be willing to assist with any other duties or responsibilities as required
Training and Education Experience
Must possess a minimum Bachelor's Degree (BS/BA) from an accredited college or university; a Master's Degree in related field is preferred
Have at least 3-5 years of clinical experience
Familiarity with the federal government regulatory process
Previous experience with government contracting or managing government programs, a plus
Must be capable of acquiring and maintaining a Q-clearance (e.g. ability to pass a thorough background screen)
Ability to work at least a 40 hour work week and travel as needed to cover responsibilities at Pantex site in Amarillo, TX to effectively manage the site for optimal functioning; typically travel at least 3 days each month to Texas.
Highlights of available benefits include:
Two (2) weeks accrued Paid Time Off
Ten (10) paid holidays
Medical, dental, vision
401(k) Retirement Planning option
Health Care Flexible Spending Accounts
Dependent Day Care option
Life Insurance/AD&D
Wellness Programs
Employee Assistance Program (EAP)
Long-Term Disability
Veteran Commitment: Accurate C&S Services, Inc. commits to hiring returning veterans.


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